What Is Responsible Gaming?
Responsible gaming refers to a healthy and mindful approach to betting — where players understand the risks, set personal limits and participate purely for entertainment, not as a way to generate income or escape from problems.
At Citibet88, we believe that sports betting and online slot games can be a fun and entertaining experience when done the right way. However, we also recognise that without proper control, it can lead to negative consequences for individuals and their families.
That is why we invest time and resources into building a comprehensive self-control system, training our support team to identify members who may need assistance, and collaborating with local organisations that specialise in gambling addiction. Our approach goes beyond regulatory compliance — it is a core part of our company values.
Playing responsibly means you are always in control. You set your own limits, make informed decisions, and know when it is time to take a break. Citibet88 is here to help you maintain that balance.
Our Core Responsible Gaming Principles
Citibet88 upholds several core principles to ensure every member is protected and respected throughout their experience on our platform:
- Full Transparency: We clearly communicate the odds, risks, and mechanics of each game so members can make fully informed decisions.
- Protection for Vulnerable Individuals: We take proactive steps to identify and assist members who show signs of addiction or financial distress.
- Control in Members' Hands: Our self-control tools are designed to be easy to access and effective — you can set limits or apply a self-exclusion directly from your account.
- No Pressure to Play: Citibet88 does not use marketing tactics that encourage members to play beyond their means or under pressure.
- Strict Age Verification: We enforce an age limit of 18 and above through a thorough KYC process to ensure minors cannot access the platform.
- Ongoing Support: Our team is available 24/7 to assist members who need guidance on responsible gaming.
Warning Signs to Watch Out For
Identifying early signs of a gambling problem is the most important step toward getting help in time. Watch for the following signs in yourself or someone you care about:
How to Use the Self-Control Tools
All Citibet88 self-control tools can be accessed directly through your account settings. There is no need to contact customer support first — you can manage them yourself at any time. Simply follow these easy steps:
Setting Deposit Limits
- Log in to your Citibet88 account and go to the Account Settings.
- Select the menu Responsible Gaming or Personal Limits.
- Choose the limit type — Daily, Weekly or Monthly — and enter the maximum amount you wish to set.
- Confirm the change. Limits take effect immediately and can only be reduced straight away; any increase requires a 7-day waiting period.
Activating Self-Exclusion
- Go to Account Settings > Responsible Gaming > Self-Exclusion.
- Choose your break period: 24 hours, 7 days, 30 days, 3 months, 6 months or 12 months.
- Confirm your choice. Your account will be suspended immediately — you will not be able to log in or make any transactions for the duration of the period.
- Once the period expires, you will need to contact support to reactivate your account — this does not happen automatically.
Tips for Betting Responsibly
Here are some practical tips we recommend to all Citibet88 members to keep your gaming experience enjoyable and in control:
- Set a budget before you play — Decide how much you are willing to spend before you log in. Treat it as an entertainment cost, not an investment.
- Do not bet when emotionally unstable — Avoid making betting decisions when you are stressed, angry, sad, or under the influence of alcohol.
- Take regular breaks — Step away from the screen every 45–60 minutes. Short breaks help you think more clearly.
- Accept losses as part of the game — No system or strategy guarantees wins. Do not try to "chase your losses" with increasingly larger bets.
- Do not mix daily funds with betting funds — Use a separate account or budget for betting activity so your day-to-day finances are not affected.
- Make use of the personal limits feature — Use the deposit limit and loss limit tools in your account as automatic "guardrails" to keep your spending in check.
- Share with someone you trust — Let your partner or family members know about your betting activity. Transparency in relationships helps you stay accountable.
- Wagering is not a solution to financial problems — If you are facing financial difficulties, betting is not the solution. Seek professional financial advice instead.
Support & Resources
Citibet88 understands that there are times when someone needs more than just online control tools. If you or someone you know needs deeper support, here are resources you can reach out to:
Citibet88 Live Support
Our specially trained support team is available 24/7 via live chat on the platform or by email at [email protected]. We can help you activate self-control tools, explain available options and connect you with external support resources if needed.
External Support Organisations
If a gambling problem has led to serious psychological or financial stress, we encourage you to seek professional help from the following organisations in Malaysia:
- Talian Kasih 15999 — A national social welfare helpline operating 24 hours for crisis support and emotional distress.
- Befrienders Malaysia — A voluntary emotional support organisation offering free counselling services.
- Department of Social Welfare (JKM) — Provides counselling and social rehabilitation services across Malaysia.
- Nearest Government Hospital — Psychiatry units at government hospitals provide treatment for addictions, including gambling addiction.