Terms and Conditions Citibet88

1 Definitions and Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "Citibet88" / "We" / "Platform" — refers to citibet88.plus and all services offered through our official website and mobile app.
• "Member" / "User" / "You" — refers to any individual who has registered for or used any citibet88 service.
• "Account" — refers to the personal account registered by a user to access the citibet88 platform.
• "Account Balance" — refers to the total funds available in a member's account at any given time.
• "Betting" — refers to any wager placed by a member through the citibet88 platform.
• "Bonus" — refers to any credits, free cash, cashback, or other promotional benefits offered by citibet88 to members.
• "KYC" (Know Your Customer) — refers to the identity verification process required prior to withdrawal processing or upon platform request.

2 Acceptance of Terms

By accessing, registering for, or using any citibet88 service, you confirm that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, together with our Privacy Policy and Responsible Gambling Policy, which are deemed part of this agreement.

If you do not agree with any part of these terms, please cease using the platform immediately. Continued use of the platform following any amendment to the terms constitutes acceptance of the amended terms.

3 Account Registration

Registration Eligibility

To register and use the citibet88 platform, you must meet the following requirements at all times:

• Be at least 18 years of age, or the higher legal age limit applicable in your jurisdiction.
• Having full legal capacity to enter into binding agreements.
• Not a resident or citizen of a jurisdiction where online gambling is fully prohibited.
• Never previously banned or suspended by citibet88.

Account Information

You are solely responsible for ensuring that all information provided during registration is truthful, accurate, and up to date. Citibet88 reserves the right to verify all provided information at any time.

• Each individual is only permitted to register one account. Duplicate accounts will be closed and balances will be subject to forfeiture.
• You are responsible for maintaining the confidentiality of your password and account login details.
• Any activity that occurs on your account is considered to have been carried out by you unless you immediately report unauthorized access.
• The name on the account must match the name of the bank account holder used for deposits and withdrawals.

Identity Verification (KYC)

Citibet88 implements strict KYC procedures to safeguard all members and comply with anti-money laundering requirements. Documents that may be requested include a copy of your ID, bank statement, or recent proof of address. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

4 Deposits and Withdrawals

Deposit

Citibet88 supports the following deposit methods for the convenience of Malaysia members: DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. Deposits are typically credited to your account within minutes after confirmation.

• Minimum deposit: RM 30 per transaction.
• All deposits must be made from an account registered under the same member's name.
• Citibet88 does not charge any processing fees for deposits.
• Deposited funds must be used for betting purposes and not solely for money transfers.

Withdrawal

Withdrawals are processed within 1 to 24 business hours after the request is verified. The first withdrawal requires a successful KYC verification before it can be processed.

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals can only be made to a bank account or digital wallet registered under the same name as the citibet88 account.
• Citibet88 reserves the right to request additional supporting documents for large withdrawal amounts.
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal.

5 Promotions and Bonuses

Citibet88 offers a variety of promotions and bonuses from time to time, including welcome bonuses, weekly cashback, enhanced odds, and special promotions tied to major sporting events. All promotions are subject to specific terms stated on the respective promotions page.

Wagering Requirement (Rollover)

• Every bonus credited to your account carries a wagering requirement (rollover) that must be met before winnings from that bonus can be withdrawn.
• The specific wagering requirements for each promotion are stated on the page Promotions citibet88.
• Bets placed on markets with odds below 1.50 or cancelled bets do not count toward rollover calculations.
• Citibet88 reserves the right to void bonuses and associated wins if there is evidence of promotional abuse.

Bonus Abuse Prohibition

Any form of bonus abuse, including but not limited to the use of automated software, coordination across multiple accounts, or betting strategies clearly intended to exploit promotions, is strictly prohibited. Such violations may result in the cancellation of all bonuses, account closure, and forfeiture of balances.

6 Betting Rules

All bets placed through the citibet88 platform are subject to specific betting rules for each sport and market type. It is the member's responsibility to familiarize themselves with these rules before placing any bet.

• All bets confirmed by the system are considered final and cannot be cancelled by the member except under specifically stated circumstances.
• Citibet88 reserves the right to void or re-confirm bets placed at incorrect odds due to a technical error.
• Match results recognized by official sports bodies will be used to determine betting outcomes.
• Live in-play bets are closed automatically based on the current match situation.
• Citibet88 reserves the right to set maximum betting limits for any market or event at any time.

7 Prohibitions and Restrictions

To ensure a safe and fair betting environment for all members, the following activities are strictly prohibited on the citibet88 platform:

• Registering or operating more than one account individually or jointly with another person.
• Using automated software, bots, scripts, or third-party tools to access or manipulate the platform.
• Any activities related to money laundering or illegal financing.
• Exploiting technical errors, bugs, or system vulnerabilities with the intent to gain an unfair advantage.
• Sharing your account with others or allowing a third party to use your account.
• Making false statements or submitting fraudulent documents during the KYC process.
• Any form of fraud, collusion, or betting manipulation that undermines the integrity of the platform.

8 Account Suspension and Closure

Suspension by Citibet88

Citibet88 reserves the right to suspend or close any member's account without prior notice if there is reasonable cause to believe the member has violated any term in this document, engaged in fraudulent activity, or if there is a legal compliance requirement.

• During the investigation period, access to the account and withdrawals may be temporarily restricted.
• If the investigation finds no violation, the account will be reinstated and withdrawals will be processed as normal.
• If a violation is proven, citibet88 reserves the right to withhold the balance in the relevant account.

Closure at Member's Request

You have the right to close your account at any time by contacting the citibet88 support team. Prior to closure, all active wagering requirements must be fulfilled and no bets may be pending. Any valid remaining balance will be processed for withdrawal once all conditions are met.

9 Liability Limit

Citibet88 provides this platform on an "as is" basis. While we make every effort to ensure smooth platform operation, we do not guarantee that the platform will always be free from technical errors, outages, or cyber attacks.

• Citibet88 is not liable for any losses arising from service disruptions caused by factors beyond our control, including natural disasters, internet infrastructure failures, or cyber attacks.
• In any event, the maximum liability of citibet88 to any member shall not exceed the actual balance in that member's account at the time of the incident.
• Citibet88 is not liable for any indirect, consequential, or punitive losses arising from the use of the platform.

10 Responsible Gaming

Citibet88 is fully committed to responsible gambling practices. We believe that betting should remain a form of entertainment and not a source of financial stress or mental health issues.

• The deposit limit tool allows you to set a maximum deposit amount on a daily, weekly, or monthly basis.
• The betting limit tool allows you to set a maximum bet amount per match or per day.
• Temporary or permanent self-exclusion options are available for members who need a break from betting.
• This platform is strictly for individuals aged 18 and above, with no exceptions.

For more information on support resources and self-control tools, please visit the Responsible Gaming us.

11 Terms Amendment

Citibet88 reserves the right to modify, add, or remove any part of these terms at any time at our sole discretion. Significant amendments will be communicated to members via an in-platform notice or email at least 7 days before taking effect.

It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms. The date of the most recent update will always be displayed at the top of this page for your reference.

Your continued use of the citibet88 platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account before the effective date.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of citibet88's services, our support team is available to assist you 24 hours a day, 7 days a week.

• Contact us via Live Chat on the citibet88 platform for the fastest response.
• Official support email: [email protected]
• For formal complaints, please include your account number and full details of the issue.
• All complaints will be investigated and responded to within 48 business hours.