1 Introduction
Citibet88 values the privacy of every individual who uses our platform. This Privacy Policy is crafted to clearly and transparently explain how we handle your personal data — from collection through to storage and deletion.
By accessing citibet88.plus, registering an account, or using any of our services, you agree to the terms stated in this Privacy Policy. We encourage you to read this document carefully and contact our support team if you have any questions.
This Privacy Policy applies to all users of the citibet88 platform, including website visitors, registered members, and anyone who interacts with our services through our mobile app or official communication channels.
2 Personal Data We Collect
Citibet88 only collects personal data necessary to provide a secure, efficient service that meets legal requirements. The following are the categories of data we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth | Mandatory |
| Contact Data | Phone number, email address, residential address | Mandatory |
| Financial Data | Bank account number, deposit & withdrawal transaction history | Mandatory |
| Technical Data | IP address, device type, web browser, session data | Automatic |
| Usage Data | Betting history, games played, promotion preferences | Automatic |
| KYC Data | Copies of identification documents, verification selfie, bank statement | KYC Required |
3 How We Collect Data
Your personal data is collected through various channels as you interact with the citibet88 platform:
Directly From You
- The account registration form you completed when signing up.
- KYC verification process when you upload your identification documents.
- Information you provide when contacting customer support.
- Feedback, complaints or enquiries you submit via live chat or email.
Automatically
- Cookies and similar tracking technologies when you browse our website.
- Server logs that record IP addresses, access times and pages visited.
- Analytics data collected to understand platform usage patterns.
- Device and operating system information via the citibet88 mobile app.
From Trusted Third Parties
- Payment service providers such as DuitNow, FPX and digital wallets to verify transactions.
- Identity verification agency to assist with the KYC process.
- Analytics service providers that help us understand user behaviour in an aggregated and anonymised manner.
4 Purpose of Data Use
Every piece of data we collect is used for a clear and lawful purpose. citibet88 does not use your data for any purpose other than those stated below:
- Account Management: Creating, maintaining and securing your account, including identity verification and login security.
- Transaction Processing: Processing deposits, withdrawals and any financial transactions you carry out on the platform.
- Legal Compliance: Meeting anti-money laundering (AML), KYC and reporting obligations to the relevant authorities.
- Service Communications: Sending important notifications relating to your account, transactions, security updates and policy changes.
- Platform Enhancement: Analysing usage data to improve the user experience, platform performance and relevant promotions.
- Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse.
- Responsible Gaming: Monitoring usage patterns to identify members who may need responsible gaming support.
5 Data Sharing With Third Parties
Citibet88 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain situations, we may share your data with the following parties:
- Payment Service Providers: To securely process your deposits and withdrawals via DuitNow, FPX, Touch 'n Go, Boost, and GrabPay.
- Game Provider: Game session information required to deliver a seamless gaming experience through our integrated game providers.
- Authority: When required by law, court order, or a legitimate regulatory authority.
- Identity Verification: Trusted third-party identity verification agency to ensure the KYC process runs accurately and securely.
- Analytics Services: Aggregated and anonymised data used for platform performance analysis; this data cannot be used to personally identify you.
All third parties working with citibet88 are required to comply with strict data protection standards and are only permitted to use your data for agreed purposes.
6 Data Security
Protecting your personal data is a responsibility we take seriously. Citibet88 implements multiple layers of technical and organisational security to ensure your data is protected at all times:
- 256-bit SSL encryption applied to all data transmitted between your device and our servers.
- Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
- Strict access controls ensure that only authorised personnel can access sensitive data.
- Intrusion detection system (IDS) that continuously monitors for suspicious activity.
- Regular data backups performed to ensure service continuity.
- Regular security audits by internal and external cybersecurity teams.
- Isolated server environment protected by multi-layered firewalls.
7 Data Retention Period
Citibet88 only retains your personal data for as long as needed to fulfil the purpose of collection or as required by applicable law. Our data retention principles are as follows:
- Active Account Data: Retained for the duration your account is active and for an additional period after account closure to fulfil legal obligations.
- Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial legal requirements.
- KYC Documents: Retained for the period specified by applicable AML/KYC legislation.
- Technical Logs: Retained for a shorter period, typically between 90 days and 12 months, depending on security requirements.
- Marketing Data: Retained until you withdraw consent or request data deletion.
Once the designated retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
8 Cookie Usage
Citibet88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login verification, game sessions, and transaction security. These cookies cannot be disabled.
- Performance Cookies: Collecting information about how you use the platform to help us improve the overall user experience.
- Functionality Cookies: Remembering your preferences such as language, display settings and personal choices to deliver a more personalised experience.
- Analytics Cookies: Used by trusted third-party analytics tools to understand usage patterns in an aggregated and anonymised manner.
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the citibet88 platform.
9 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and citibet88's privacy policy, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you.
Requesting correction of inaccurate or incomplete data.
Requesting deletion of your data subject to legal obligations.
Objecting to the processing of your data for direct marketing purposes.
Requesting restriction of data processing under certain circumstances.
Receiving your data in a machine-readable format.
To exercise any of the rights above, please contact the citibet88 support team via live chat or our official email. We will process your request within 30 business days from the date of receipt.
10 Cross-Border Data Transfer
In some circumstances, your personal data may be transferred or processed outside Malaysia, particularly when we use international service providers for server hosting, analytics, or gaming service providers.
Citibet88 ensures that any cross-border data transfers are carried out with adequate safeguards, including:
- Ensuring that recipient countries maintain data protection standards equivalent to or higher than those in Malaysia.
- Binding data processing agreements with all international third parties involved.
- Data encryption in transit to prevent unauthorised access.
- Full compliance with Malaysia's PDPA requirements for every data transfer carried out.
11 Links to Other Sites
The citibet88 platform may contain links to third-party websites or services such as game providers or payment portals. This Privacy Policy applies only to the citibet88 platform and does not cover the privacy practices of other websites.
We are not responsible for the content, privacy policies or security practices of third-party websites. We encourage you to read the Privacy Policy of every website you visit to understand how your data is handled by them.
12 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the citibet88 privacy and security team:
- Contact us via Live Chat on the citibet88 platform for immediate assistance.
- Official email: [email protected]
- Please include your username, account number, and a clear description of the privacy issue you are experiencing.
- All privacy-related complaints will be investigated and responded to within 30 business days.
You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security before contacting customer support.